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OpenAI tests ad format that opens a chat, not a website

OpenAI is piloting a new ad unit that turns a ChatGPT ad click into a branded chat with an AI agent instead of a site visit. Wayfair confirmed it’s testing the format, called Sponsored Agent, at limited scale.

Why it matters. Retailers must weigh keeping shoppers inside ChatGPT’s conversational funnel against losing the first-party data they’d capture on their own sites.

Signal from digiday.com · Krystal Scanlon · read the original.

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